RetailOS

RetailOS Platform

Terms of Service

Last updated: July 1, 2026

1. Acceptance of Terms

By accessing or using the RetailOS platform ("Service"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our Service.

These Terms apply to all users of the Service, including business owners, store managers, cashiers, and any other role with access to the platform.

2. Use of the Service

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service in any way that violates applicable laws or regulations of Pakistan or any other jurisdiction.
  • Attempt to gain unauthorised access to any part of the Service, its servers, or any systems connected to it.
  • Transmit any unsolicited or unauthorised advertising, promotional material, or spam.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Interfere with or disrupt the integrity or performance of the Service or its data.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
  • Use the Service to store or transmit any content that is unlawful, harmful, or fraudulent.

3. Accounts & Subscriptions

3.1 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials. You are fully responsible for all activity that occurs under your account.

3.2 Subscription Plans

The Service is offered on a subscription basis. By selecting a plan, you agree to pay the applicable fees as described on our pricing page. Subscription fees are charged in Pakistani Rupees (PKR). Refund and cancellation eligibility for subscription payments is governed separately by our Refund & Cancellation Policy.

3.3 Payment & Activation

All payments are made via bank transfer and are subject to manual verification by our admin team. Your subscription is activated only after a payment is verified. Verification typically takes 1–2 business days.

3.4 Suspension

Failure to renew your subscription within the grace period will result in account suspension. Suspended accounts retain their data but lose access to all operational features until a verified renewal payment is received.

3.5 Plan Limits

Each subscription plan includes limits on stores, products, and users. Exceeding plan limits may require an upgrade. Downgrading is only possible if your current usage falls within the lower plan's limits.

4. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of IDENBRID INC. and its licensors.

Our trademarks, logos, and service marks may not be used in connection with any product or service without the prior written consent of IDENBRID INC.

Content you upload to the Service (product images, descriptions, etc.) remains your property. By uploading, you grant RetailOS a limited licence to display and process that content solely for the purpose of providing the Service.

5. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

6. Limitation of Liability

To the maximum extent permitted by applicable law, IDENBRID INC. shall not be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages.
  • Loss of profits, revenue, data, goodwill, or business opportunities.
  • Damages resulting from unauthorised access to or alteration of your data.
  • Damages arising from the conduct of any third party using the Service.

Our total cumulative liability shall not exceed the total amount paid by you for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

7. Indemnification

You agree to indemnify and hold harmless IDENBRID INC., its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

8. Termination

8.1 By You

You may terminate your account at any time by contacting our support team. Termination does not entitle you to a refund for any unused subscription period.

8.2 By Us

We reserve the right to suspend or terminate your account immediately, without prior notice or liability, for conduct that we reasonably believe:

  • Violates these Terms of Service.
  • Is harmful to other users, the platform, or third parties.
  • Poses a legal or reputational risk to RetailOS.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of law provisions.

Any disputes arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Lahore, Punjab, Pakistan.

10. Related Policies

These Terms should be read alongside our Privacy Policy, our Refund & Cancellation Policy, and our Service Delivery Policy, which together govern your use of the Service.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes via:

  • Email to the registered owner email address.
  • An in-app banner or notification.

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

12. Contact

For questions or concerns about these Terms, contact us at: