Privacy Policy

IDENBRID INC. ("we", "our", "us") operates the RetailOS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read it carefully.

1. Information We Collect

1.1 Information You Provide

When you register and use the Service, you provide us with:

• Business information — legal name, display name, registration number, NTN, industry, head office address.
• Owner / account information — full name, email address, phone number.
• Store information — store names, addresses, GPS coordinates, operating hours, contact details.
• Staff information — names, email addresses, phone numbers, roles of your team members.
• Product and inventory data — product names, SKUs, prices, stock levels, categories.
• Transaction data — sales records, order details, payment amounts, cashier shift records.
• Subscription and payment data — bank transfer references, payment dates, amounts, plan selections.

1.2 Information Collected Automatically

When you use the Service, we may automatically collect:

• Usage data — pages visited, features used, time spent, actions performed.
• Device and browser information — browser type, operating system, screen resolution, IP address.
• Log data — server logs, error reports, timestamps of actions.
• Cookies and session data — see Section 8.

1.3 Information from Third Parties

We do not currently collect personal data from third-party sources for the purposes of profiling or marketing.

2. How We Use Your Information

We use the information we collect to:

• Provide the Service — operate, maintain, and improve all platform features.
• Process payments — verify bank transfers and activate or renew subscriptions.
• Send operational communications — billing notices, account alerts, subscription expiry warnings.
• Provide customer support — respond to queries, troubleshoot issues.
• Ensure security — detect, investigate, and prevent fraudulent or unauthorised activity.
• Comply with legal obligations — respond to lawful requests from authorities, enforce our Terms.
• Improve the platform — analyse usage patterns to make the Service better.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties.

We may share data in the following limited circumstances:

• Service providers — trusted vendors who help us operate the platform (cloud hosting, email delivery, analytics). All are bound by confidentiality agreements and may not use your data for their own purposes.
• Legal requirements — where disclosure is required by applicable law, regulation, court order, or government authority.
• Protection of rights — where we reasonably believe disclosure is necessary to protect the rights, property, or safety of RetailOS, our users, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you via email before your data becomes subject to a different privacy policy.

4. Data Retention

We retain your data for as long as:

• Your account is active, or
• Necessary to provide the Service, or
• Required by applicable law (e.g. financial records for tax compliance).

Upon account deletion, we will remove or anonymise personal data within 30 days, except where retention is required by law or for legitimate fraud-prevention purposes.

5. Data Security

We implement industry-standard technical and organisational measures to protect your data, including:

• Encryption in transit using TLS 1.2 or higher for all data transmitted to and from our servers.
• Encrypted storage for sensitive data including passwords (hashed) and payment references.
• Access controls limiting who within RetailOS can access your data.
• Regular security reviews and vulnerability assessments.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

To exercise any of these rights, contact us at contact@idenbrid.com. We will respond within 30 days.

7. Children's Privacy

The Service is a business platform intended for use by business owners and their authorised staff (including managers, warehouse staff, and cashiers) in the course of employment. It is not directed to, and should not be used to collect personal information from, individuals under the age of 16 in a personal or consumer capacity. Where an individual under 18 is added as staff by a business in accordance with applicable employment law, that business is responsible for ensuring lawful consent for the processing of that individual's data under this Policy. If you believe personal information has been collected from a minor outside of this context, please contact us immediately.

8. Cookies

We use the following types of cookies:

• Essential cookies — required for the Service to function (session management, authentication).
• Analytics cookies — help us understand how the Service is used so we can improve it.
• Preference cookies — remember your settings and preferences.

You can control cookie preferences through your browser settings. Disabling essential cookies may prevent parts of the Service from functioning correctly.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will:

• Update the "Last updated" date at the top of this document.
• Notify you via email or an in-app notice.

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Policy.

10. Related Policies

This Privacy Policy should be read alongside our Terms of Service, our Refund & Cancellation Policy, and our Service Delivery Policy, which together govern your use of the Service.

11. Contact

For privacy-related questions, requests, or complaints:

• Email: contact@idenbrid.com
• Address: IDENBRID INC., B1F, Building No. 176, Y Block, Street 11, DHA Phase 3, Lahore, Pakistan
• Phone: +92 034041221