RetailOS

RetailOS Platform

Service Delivery Policy

Last updated: July 1, 2026

RetailOS is a software-as-a-service (SaaS) platform. We do not manufacture, sell, or ship any physical goods. This policy explains how the Service itself is delivered, activated, and made available to you, in place of a traditional shipping policy.

1. Nature of the Service

RetailOS provides retail businesses with cloud-based software for product and SKU management, barcode management, inventory and stock management, store and branch management, cashier management and reporting, sales management, point-of-sale (POS) functionality, warehouse operations, and business reporting — delivered entirely online through web and mobile applications.

There is no physical product, courier delivery, or shipping involved at any stage of the Service.

2. Service Activation

Access to the Service is delivered as follows:

  • You register your business and select a subscription plan through our website.
  • You submit payment via bank transfer, as described in our Terms of Service.
  • Our admin team manually verifies the payment, typically within 1–2 business days.
  • Once verified, your account is activated instantly and you receive access credentials for the owner dashboard, POS application, and any other portals included in your plan.

3. Access & Availability

Once activated, the Service is accessible 24/7 through our web-based dashboards and applications, subject to scheduled maintenance windows (communicated in advance where possible) and factors outside our reasonable control (e.g. internet service provider outages, third-party cloud infrastructure incidents).

4. Onboarding Support

After activation, our team is available to assist with initial setup — adding stores, staff, and products — via email and phone support. See Contact below for details.

5. No Physical Shipping

Because RetailOS does not sell or distribute physical products, there are no shipping charges, delivery timelines, or courier partners associated with the Service. Any references elsewhere to "delivery" refer solely to the delivery of digital service access as described above.

6. Related Policies

For payment and subscription terms, see our Terms of Service. For refund and cancellation eligibility, see our Refund & Cancellation Policy. For how we handle your data, see our Privacy Policy.

7. Governing Law

This Service Delivery Policy forms part of, and is governed by the same governing law and jurisdiction as, our Terms of Service — the laws of the Islamic Republic of Pakistan, with the courts of Lahore, Punjab having exclusive jurisdiction over any dispute.

8. Contact

For questions about service delivery or onboarding: